As COVID-19 has an increasing impact on our lives, we have made the following changes to ensure that we continue to provide our clients with a good service.
- All instructions and correspondence, authorised in accordance with your mandate, should be sent by email in PDF format to firstname.lastname@example.org We will not be able to accept hard copies sent by post.
- All payments to us must be sent electronically. We will not be able to accept payments by cheque. The relevant bank details are available from the client services team. You will also need to provide your organisation’s account number in the relevant CCLA pooled fund as the payment reference.
Because CCLA’s office is un-manned at the moment due to a suspected case of COVID 19, we aren’t able at present to bank cheques that have already been posted to us. We have put measures in place to open mail to identify any cheques received, but we are concerned that uncashed cheques accumulating in an unmanned office would be putting clients’ money at risk. Therefore, the cheques will be destroyed and we ask that you arrange for an electronic payment to be made to us. We will, of course, contact you if you are affected.
Please do contact us at email@example.com or telephone us on freephone 0800 022 3505 if you have any queries.