Contact us

We have a dedicated Client Services team to help with your enquiries. 

CCLA would like to remind clients to be alert to fraudsters claiming to be from CCLA or impersonating CCLA staff. If you have any doubts about the validity of an individual you have been contacted by, please contact our Client Services team using the contact details below.

Email: clientservices@ccla.co.uk
Freephone: 0800 022 3505

You can use the FCA Firm Checker | FCA to find out if a firm is authorised and has permission for the service it's offering you. If you can't find them on Firm Checker, contact the FCA on 0800 111 6768.

WARNING 

Fraudulent websites. We are aware of a scam website claiming to be part of CCLA. They call themselves 'CCLA Broker' and the website address is www.ccla-broker.com. This is NOT part of CCLA. Do not use this website. Our only website is www.ccla.co.uk.

Fraudulent email addresses (“spoofing”). We are aware of emails in circulation that appear to come from CCLA’s genuine Client Services email address but are instead disguising a scam email address. These messages may include requests such as updating vehicle tax payment details or requests to click on a link. Please do not click on any links or provide any personal or payment details in response to these emails. CCLA will never ask you to make payments or share personal information in this way.  

Cryptocurrency/assets. We are also aware of fraudulent emails claiming to be from CCLA and offering investments in crypto currency/assets with no risk to capital. You should ignore any such emails. All investments carry a risk to capital. CCLA does NOT provide investments in crypto currency/assets. Please check the email address carefully and ensure the email address (and not just the name) corresponds to a CCLA email address. CCLA’s email addresses are available below or in our forms which are available on our website. 

Under the useful links section below, we have added a helpful document, published by Thames Valley Police, which explains the actions you could take to minimise fraud and what to do if you or your organisation have been a victim of fraud.